Politique d'expédition

We are committed to providing a seamless shopping experience. Below, you’ll find the details of our shipping policy.

 

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped.

 

Domestic Shipping

Standard Shipping: Orders within the United States are shipped via standard shipping (3-7 business days).

Expedited Shipping: We offer expedited shipping options at checkout for faster delivery (2-3 business days).

Express Shipping: Need it even faster? Choose our express shipping option (1-2 business days).

 

International Shipping

We ship worldwide. International shipping times vary depending on the destination but typically range from 7-21 business days.

Customs, duties, and taxes may apply for international orders. These are the responsibility of the customer.

 

Local Pickup at VENIA Studio

Location: Customers can choose to pick up their orders at VENIA Studio, located at 300 S Santa Fe, SUITE U, Los Angeles, CA 90013.

Pickup Hours: Local pickups must be made during our typical business hours: Friday - Sunday, 1:00 PM - 6:00 PM.

Notification: Once your order is ready for pickup, you will receive an email notification. Please bring a copy of your order confirmation and a valid ID when collecting your order.

Holding Period: Orders will be held at VENIA Studio for 14 days. If your order is not picked up within this time frame, it will be canceled, and a refund will be issued.

 

Shipping Rates

Shipping rates are calculated at checkout based on the weight of your order and your location.

We offer free standard shipping on all domestic orders over $300.

 

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order directly through our website or via the carrier’s website.

 

Address Changes

If you need to change your shipping address after placing an order, please contact us at info@veniacollection.com as soon as possible. We will do our best to accommodate your request, but cannot guarantee changes once the order has been processed.

 

Lost or Stolen Packages

VENIA Collection is not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please contact the carrier directly.

 

Delays

Shipping times are estimates and not guaranteed. Unforeseen circumstances such as weather conditions or carrier delays may impact delivery times.

 

Contact Us

If you have any questions or concerns about your order or our shipping policy, please don’t hesitate to reach out to us at info@veniacollection.com. We’re here to help!

 

Thank you for shopping with VENIA Collection!